CRM Functional Consultant


Cairo, Egypt

Posted in June 2024

Department: Delivery

Job Description

Key Responsibilities:

  • Engage with clients to understand their business requirements, challenges, and objectives.
  • Conduct detailed needs analysis and requirements gathering sessions.
  • Coordinate with internal teams and external stakeholders to ensure project milestones are met.
  • Manage project risks, issues, and changes effectively.
  • Design CRM solutions tailored to clients’ business processes.
  • Customize CRM modules to align with business workflows.
  • Develop and implement automation workflows, reports, and dashboards.
  • Conduct training sessions for clients to ensure successful adoption of the solution.
    Provide ongoing support and troubleshooting post-implementation.
  • Create user guides and documentation for clients.
  • Assist the sales team with pre-sales activities, including demonstrations and proposal writing.
Job Requirements:

  • Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
  • Proven experience as a CRM Consultant or in a similar role.
  • Experience with CRM solutions such as Salesforce, Microsoft Dynamics 365, HubSpot, Zoho CRM, or SugarCRM is a plus.
  • Familiarity with database management and SQL is an advantage.
  • Knowledge of API usage for CRM integrations.
Soft Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Competitive salary and performance-based incentives.
  • Opportunities for professional development and career growth.
  • Collaborative and innovative work environment.

Job Details

Job Location: Nasr City, Cairo, Egypt

Company Industry: IT Consulting & Services

Company Type: Employer (Private Sector)

Job Area: Technical

Employment Type: Full Time

Career Level: Mid Career

Years of Experience: 2+ years

Degree: Bachelor's Degree
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