Reyada's Customer Rights Protection Solution

Ensuring Compliance and Enhancing Customer Protection

Reyada a CRM consulting gold partner for bitrix24 help businesses optimize their operations

As newly mandated by The Central Bank of Egypt (CBE) on 7 May 2024, banks are now required to follow the procedures for addressing customer complaints effectively to safeguard customer rights!

Complaints Submission Process

Webchat, WhatsApp, email, and customizable web forms with autoresponse

Automation Capabilities

Atuomatic case creation for received emails

Automatic Case number generation

Automated email and sms response to customers

Automatic routing to the responsible person

Automatic escalation based on SLA

For Most Efficiency

Workflows to ensure timely response

Details for the tracking and management of complaint cases from initiation to resolution

Different views for the complaints at all stages

Notifications to the concerned stakeholder

Extra Capabilities

Contacts logs and management with other CRM integration capabilities

Call center integration capabilities

Reporting and analytics with export capabilities for CBE reports

Audit trial capabilities

Solution Guarantees

Alignment with compliance regulations

Coverage of data security requirements

Why Choose Reyada's Solution for Customer Rights Protection?

No-Code Platform:

Customizable without the need for coding expertise.

On-Premise, Linux-Based with HA Features:

Ensures reliability and high availability.

Rapid Deployment:

Quick time-to-market for applications and use cases.

Cost-Effective:

Affordable budgets suitable for all business sizes.

Scalability and Security:

Designed to grow with your business while

maintaining high-security standards.

Why Choose Reyada as Your Partner?

Banking Projects Experience

Extensive expertise in the banking sector.

Business
Understanding

Deep knowledge of banking operations and requirements.

Proven
References

Successful projects and satisfied clients.

Regulatory
Support

Experienced in supporting CBE regulations with effective solutions.

Enterprise References:

Reyada's experts take pride in partnering with esteemed organizations, delivering top-tier solutions and support!

CRM form will load here