As a Senior Business Solutions Specialist at Reyada, you will lead client engagements and guide a team in delivering high-impact digital transformation solutions. You’ll take ownership of analyzing business needs, designing CRM-driven workflows, and ensuring seamless implementation that drives measurable outcomes. This role demands a blend of strategic thinking, project leadership, and client management skills, with a strong focus on CRM platforms such as Bitrix24 and related automation tools.

Key Responsibilities:

• Lead end-to-end client solution delivery — from requirements gathering to deployment and post-implementation support.
• Mentor and guide junior Business Solutions Specialists, ensuring consistent quality and knowledge transfer across projects.
• Translate client business objectives into effective digital solutions leveraging CRM, workflow automation, and integration tools.
• Oversee CRM implementation projects, including customization, process optimization, and configuration management.
• Coordinate with the technical, presales, and development teams to align business requirements with technical execution.
• Conduct business process reviews and present recommendations for optimization and automation.
• Manage client communication, expectations, and timelines to ensure project success.
• Prepare project documentation, training materials, and reports for both clients and internal stakeholders.
• Stay updated on CRM trends, automation technologies, and industry best practices to enhance solution delivery.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven 2 to 5 years of experience in business analysis, CRM implementation, or a similar role.
• Strong understanding of CRM systems.
• Excellent problem-solving skills and the ability to think critically.
• Strong communication and presentation skills, with the ability to convey complex ideas clearly.
• Ability to manage multiple projects and clients simultaneously.
• A proactive approach to learning and staying current with industry developments.
• Certifications in CRM platforms like Bitrix24, Salesforce, or similar are a plus.

Benefits:

Job Location: Nasr City, Cairo, Egypt

Company Industry: IT Consulting & Services

Company Type: Employer (Private Sector)

Job Area: Technical

Employment Type: Full Time


Degree: Bachelor's Degree