Reyada's Customized Customer Portal Solutions

Blogs

60% Faster Response Times: Is Your Customer Service Keeping Up with Demand?

According to Salesforce, 80% of customers say the experience a company delivers is as important as its products or services. Yet across multiple industries, customer requests are still handled through emails, WhatsApp messages, and phone calls. This creates delays, missed SLAs, and frustrated customers.
A Customer Portal is no longer a nice-to-have. It is becoming a core operational requirement.

The Problem: Scattered Channels and No Visibility

Before Reyada steps in, most organizations face the same reality:

Customer requests arrive through multiple channels with no unified tracking.
Service teams manually follow up on requests and approvals.
Managers lack real-time visibility into volumes, response times, or escalations.
Customers chase updates instead of receiving them automatically.

The result is lost requests, slow handling, and weak customer experience.

Why Traditional Tools Fail

Emails and chat tools were never built to manage customer operations at scale. They don’t enforce SLAs, route requests intelligently, or provide a single source of truth.
As request volumes increase, teams become overloaded and service quality declines.
Adding more staff increases cost but rarely fixes the root cause.

How Reyada Builds Customer Portals That Work

Reyada designs customized customer portals connected directly to Bitrix24 CRM, built around how your business actually operates. At a high level, we:

Build a branded portal for customer requests
Convert every submission into a ticket, lead, or deal automatically
Route requests based on department, priority, or SLA
Notify customers instantly via email, SMS, or WhatsApp
Provide dashboards for management visibility and control

The experience feels simple for customers and structured for teams.

Standard Foundation, Customized Execution

Each portal includes standard components such as structured forms, CRM routing, and automated notifications.
Customization comes where it matters most...We tailor access levels, workflows, SLA rules, dashboards, and integrations based on industry and operational needs. This is why customer portals are not plug-and-play solutions!

The Impact: Faster Service, Higher Satisfaction

Once implemented:

Every request becomes traceable
Response times drop
Escalations decrease
Customers receive real-time updates automatically

In one real estate case, response time improved by 60%, and customer satisfaction increased significantly after launching a customized portal. (Source: Reyada implementation observation)

Give Customers Transparency Without Increasing Workload

Customer portals give customers visibility, teams structure, and management control.
If your teams are still chasing requests across channels, it’s time to rethink your customer interaction model...