Reyada's Ziwo Services

Ziwo integrations and automation workflows for enhanced customer service operations representing reyada's partnership

Modern Cloud Telephony for Smarter Conversations

Reyada brings you the full power of Ziwo, the cloud-based contact center solution built for speed, scalability, and customer-centric communication.

Ziwo's Feature-Rich Contact Center Solution

Omni-Channel Communication

Get unified customer interactions across multiple channels, including voice, chat, email, and social media, ensuring a cohesive customer experience.

Advanced Call Routing

Utilize intelligent call routing functionalities to direct inquiries to the most suitable agents, optimizing efficiency and minimizing wait times.

Real-time Analytics

Gain actionable insights into contact center performance through Ziwo's comprehensive analytics suite, empowering data-driven decision-making.

Customizable IVR

Tailor interactive voice response (IVR) systems to suit specific business needs, enhancing self-service options for customers and streamlining call handling.

Scalability and Flexibility

Ziwo's cloud-based architecture allows for easy scalability, ensuring adaptability to varying business requirements.

Quality Monitoring and Coaching

Monitor and evaluate agent performance through call recording and coaching features, delivering exceptional service.

Why Choose Reyada for Ziwo

Customized Deployment

We tailor your Ziwo configuration to match your specific processes, team structure, and customer engagement model.

Training & Support

Agent training, admin tutorials, and ongoing support to ensure high adoption and call center efficiency.

Regional Experience

Trusted across MEA, we understand the language, regulations, and customer behavior of your local markets.

CRM-Integrated Expertise

We don’t just deploy Ziwo, we integrate it with CRMs for full caller context, call logging, and actionable insights.

Take It Further with CRM Integration!

Already using a CRM? Reyada integrates Ziwo with platforms like Bitrix24, Salesforce, and Freshworks to unlock full contact history, click-to-call, call pop-ups, and auto-logging, all inside your CRM workspace.

Know More about Ziwo Integration

Customized Ziwo and Bitrix24 integration interface designed by Reyada for seamless client communication and call management

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